Thank you for taking the time to share your feedback—and we’re sincerely sorry to hear about the disappointing condition of your Swivel USB Flash Drive 4/8 GB order. We understand your frustration, especially after previously receiving well-packaged products that met your expectations. Receiving items without proper packaging and with branding damage is certainly not the VistaPrint experience we aim to provide. We appreciate the photo you shared as it greatly helps in reviewing and resolving the issue. To make it right, we’ve processed a replacement order of 25 pieces (minimum quantity per order for this item) at no additional cost. You’ll receive a follow-up email with the tracking details once it ships, so you can monitor the delivery. Your feedback has been shared with our product and fulfillment teams to help improve packaging standards and protect the integrity of our branded items moving forward. We’re committed to continuous improvement and ensuring your future experience is far more aligned with the level of quality you expect from us. Thank you again for your patience and continued trust.