We regret to hear that the color of the print on the letter opener is incorrect. We apologize for any inconvenience caused. This is not the type of service we want our customers to have. Thank you for reaching out directly to customer care, so they could provide you with a new letter opener. Your business is extremely valuable and important to us, so we hope the new order works out better for you.

Thank you for your feedback, and we’re truly sorry to hear that many of your letter openers arrived with design concerns such as missing portions or being off-centered. That’s definitely not the standard we aim for. To help us investigate and resolve this, could you kindly share some images showing the affected items? Additionally, please confirm how many were impacted so we can determine the best next step. We appreciate your patience and look forward to making this right.