Thank you for reaching out about your recent order. We're sorry to hear about the lettering and ink issues with your 5 x 7 Wheat Straw Notebook With Pen, and we sincerely apologize for the inconvenience. Please know that we’ve shared your comments with our team and are committed to addressing the matter. To make it right, we can either process a replacement or explore other suitable solutions, just let us know how you'd like to proceed. We look forward to assisting you further.

Thank you for your feedback. We are pleased to know that you are satisfied with the notebooks. We apologize for the inconvenience caused by the pens not functioning properly and not being attached to the notebooks. Unfortunately, the option to reorder the pens separately is currently unavailable. Please respond to [email protected] with the number of affected pens. Once we proceed with the reorder, you will receive the pens along with the notebooks.

Thank you for sharing your feedback about the notebook you ordered. We appreciate your honesty and apologize for any disappointment you experienced with the printing and design, and we're sorry to hear that it didn't meet your expectations. We've checked into the details of the affected order and have emailed you information regarding a resolution that has been provided to you. We hope to have the opportunity to make your next visit more favorable.