We’re glad to hear you liked the pens themselves, but we’re truly sorry that the printed logo did not meet your expectations. We understand how disappointing this must be, especially when the pens were intended for use with your customers. Our design tool had the artwork to the maximum printable area, and we print exactly what is approved during the proofing process. That said, we know how frustrating it can be when the final result does not match what was expected from the preview. For future orders, we encourage you to reach out to us beforehand. We would be happy to assist with design adjustments and offer guidance to ensure the best possible outcome. If you need immediate assistance, please contact our Customer Support team directly at: https://www.vistaprint.com/customer-care/help-center/. We are here to help.