Thank you for your review. We are truly sorry to hear of your disappointment with the Epiphany pen. We understand your frustration and would like to reassure you that this isn't normal. Furthermore, we have gone ahead to increase the size of the logo to take up the printable area and process a free replacement order to arrive soon. The order number will remain the same as the original order, and you can track the status of the replacement by going to your Order History under My Account. In the future, we recommend using the printable area in the edit studio as your sizing guide. The logo was uploaded to the pen, however, it wasn't resized to fit the area. Also, we recommend clicking on the "Preview" option in the edit studio to download a proof of what the design will look like when printed. This proof should be viewed at 100%. We hope this helps.

Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment with the print of the pens, and for any inconvenience caused. This is not the type of service we want our customers to have, so it really saddens us that this was your experience. Thank you for reaching out directly to customer care, so they could provide you with some assistance with the order. Your business is extremely valuable and important to us, so we'd hate to have you experience such a service again. When placing your next order, please contact us directly at 866-207-4955, so we can review the order together.