Full-Color Bright Soft Touch Gel Stylus Pen with Black Ink

We are very sorry to hear that your first experience did not meet your expectations, and understand how disappointing this must have been. Furthermore, we checked your account and are glad to see that our care support team has already responded and provided a resolution for your Full-Color Bright Soft Touch Gel Stylus Pens order. Your feedback has also been noted and shared with our teams to help improve the experience for future customers. We appreciate your patience and hope your next order will reflect the quality and service we strive to deliver. Should you have any questions or need further assistance, please don't hesitate to call us at 1-866-207-4955.

We're sorry to hear that you're unable to read the information on the pens ordered and can understand your disappointment. This is not the experience we would want you to have as a first time customer and will be happy to see how best we can help. In reviewing the account, we're seeing that there is too much information on product for the size of the print area available. We'll be happy to help with getting the pens replaced if less information can be added in order to make the font larger and more visible. Please let us know if you would like to have this done.

Thank you for your feedback, and we’re glad to hear that you found the pens to look professional. We’re sorry to hear that the ink quality did not meet your expectations. To help us better understand the issue, could you please reply to this email with details about what went wrong with the ink and share clear photos showing the problem? It would also be helpful to know how many pens were affected. Once we have this information, we’ll be able to review the situation and determine the best way to assist you.