Disappointed
Dec 16, 2025 | Anthony |
Verified Buyer
Response from Vistaprint Customer Care Team:
Thank you for sharing your feedback on the Full‑Color Bright Soft Touch Gel Stylus Pen with Black Ink. We’re very sorry to hear that the logo details appeared smaller than expected, and we appreciate the photo you provided as a reference.
After reviewing the design on the Edit page and product preview, we can confirm that the artwork included intricate details and a phone number sized similarly to the logo. As a gentle reminder, the imprint area for this product is limited to 0.3" in height x 2.23" in width, which can make fine details appear smaller once produced. To achieve clearer results, we recommend updating your artwork with simplified elements and ensuring that key details are scaled appropriately to fit the available space.
In the meantime, you may want to explore our Custom Pens with larger design areas here: https://www.vistaprint.com/promotional-products/writing-office/pens. . These options provide more room for logos and text, helping ensure visibility and readability.
If you have any further questions or would like assistance preparing your next design, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center at https://www.vistaprint.com/customer-care/help-center/ for real‑time support.
We truly value your input and hope to have the opportunity to assist you with future orders to ensure the best possible outcome.