We are very sorry to hear about the repeated issues with your pen orders. That is not the quality or consistency we strive to deliver, and we sincerely apologize for the frustration this has caused. We’re glad to know our customer service team was able to assist, but we understand this experience has not been entirely satisfactory. We were unable to locate an order using the email provided. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/.

We're truly sorry to hear that there still issues with the replacement pens and apologize for any inconvenience caused. In reviewing the account, we're seeing that our customer care team was contacted, and the matter has been addressed.

We sincerely apologize for the quality issues you experienced with the Mariner Stylus Gel Pens, including the faded design and smeared appearance. This falls short of the standards we strive to uphold, and we regret any inconvenience caused. Please be assured that your feedback, along with the attached photo, has been forwarded to our quality team for thorough review. To make things right, we would be happy to arrange a complimentary replacement order. Kindly reply to this email with the exact number of defective pens, and once we receive your response, we will promptly process the replacement with expedited delivery. Thank you for your understanding, and we look forward to resolving this promptly.