nice pen, but cap has issues
Apr 15, 2025 | MCCTC C. |
Verified Buyer
Response from Vistaprint Customer Care Team:
We’re pleased to know you were happy with the overall quality of the Nash Pen-Highlighter, though we’re sorry to hear about the inconvenience caused by the caps not staying securely in place. We understand how frustrating this must have been and we’re eager to look into this matter further. Your feedback is truly valuable as it helps us identify areas where we can improve, and we’ve already shared your comments with our product team for review.Furthermore, please reply to this email with clear photos showing the concern, along with the exact number of pens affected. We appreciate your cooperation and look forward to your response so we can promptly resolve this to your satisfaction.