Mesa Soft-Touch Stylus Pen

Thank you for taking the time to leave a review and share your feedback with us. We're glad to hear that you liked the look of the pens, but we are truly sorry that several of them leaked ink during transit and caused a mess inside the package. We want to make this right for you. Could you please reply directly to this email with a few photos of the affected items and let us know the exact number of pens that leaked? Once we receive your reply and details, we will immediately look into this to get a resolution sorted out for you.

We sincerely apologize that the pens arrived with ink stains and did not meet your expectations. We understand how frustrating this must be, and we regret the inconvenience caused. Thank you for providing the images; they are very helpful in our review of the issue. To assist further and determine the best resolution, please confirm how many pens were affected by the ink damage. We appreciate your cooperation and look forward to your response.

We’re sorry to hear that the QR code on the pen is not scanning as expected. Due to the curved shape and limited print area of pens, QR codes can sometimes be difficult for devices to capture properly once printed, even if the code functions correctly in a flat digital format. This can affect how easily the code scans depending on the size, placement, and curvature of the item. That said, we understand that you have already contacted our customer care team, and we trust they were able to provide the support you needed. At this time, no further action is required on our end, but please know that we are here if you need any additional assistance.