Phenomenon Softy Stylus Pen

Thank you for sharing your feedback on your Phenomenon Softy Stylus Pen order. We appreciate the photos you provided in your earlier communications, and we understand your concern about the logo and text appearing smaller than expected. The design area for this product measures 0.30 inches in height by 1.87 inches in width. Because of this limited space, intricate logos or detailed artwork can appear reduced once printed. After comparing the shared photo with the preview of your submitted file, we can confirm that the order was printed as submitted, with the design details scaled to fit the available area. Since our printing system is fully automated and reproduces files exactly as uploaded, any small or complex details in the design will appear proportionally smaller in print. We recommend always considering the size of the design elements relative to the product’s design area before placing an order. For larger templates, you may explore our Design Wrap Pens, which provide more space for artwork. Please note that your recent pen order used laser engraving, so the decoration technology differs. If you prefer to keep the same pen style, you can adjust your design file to better fit the 0.30 inch by 1.87 inch area. As a one‑time courtesy for your first order, we invite you to update your file so we can process a free replacement. Please let us know how you would like to proceed. Your comments have also been shared with our product team to guide improvements in design guidance and customer experience. We truly value your input and look forward to delivering results that better meet your expectations in future orders.