Slim Recycled ABS Gel Pen

Thank you for taking the time to share your experience. We’re truly sorry to hear about the repeated issues with your orders, especially with the logo placement and ink color not matching your pen design. We understand how frustrating that must be, particularly after multiple orders haven’t met expectations. Likewise, we want to assure you that this is not the typical experience for our customers. Furthermore, we're glad to hear our customer service team has been able to support you and work toward making things right. That said, we know it doesn’t make up for the inconvenience and disappointment you’ve experienced overall. Consistency and accuracy are incredibly important, and it’s clear we fell short in your case. Your feedback is extremely valuable, and we will be sharing it with our production team to help prevent these types of errors in the future.

We strive to ensure that the final product matches what you see during customization, so I apologize that your logo and text didn't come out clearly on the pens. That’s definitely not the quality we aim to deliver. We’d love the opportunity to make this right. Could you please send us a photo of one of the pens you received? We’d be happy to discuss a replacement or explore other ways to make this right. Please reply to this email at your convenience so we can work towards a resolution that meets your expectations.