We strive to ensure that the final product matches what you see during customization, so I apologize that your logo and text didn't come out clearly on the pens. That’s definitely not the quality we aim to deliver. We’d love the opportunity to make this right. Could you please send us a photo of one of the pens you received? We’d be happy to discuss a replacement or explore other ways to make this right. Please reply to this email at your convenience so we can work towards a resolution that meets your expectations.

Thank you for your feedback — we’re sorry to hear that the quality of the pen didn’t meet your expectations and that it’s too easy to disengage. We’d really like to take a closer look at this for you. When you have a moment, could you please share a photo or short video showing the concern, and then confirm the number of affected pens? That will help us determine how best to make things right. Looking forward to hearing from you.