Storm Pen

Thank you for reviewing the Storm Pen. We regret hearing that while the pens were nice, the logo was hard to read. Our review of the design shows that the address and phone number were too small for printing. Also, the design did not take up the design area, which made the details even smaller. Furthermore, please note that the print area is 0.63" x 1.25"; as such, it is suggested to use a design with limited information. We are prepared to assist with a replacement order, and we have made adjustments to the design. The updated version is now in your Shopping Cart. Please take a moment to review the pen and kindly confirm your approval by replying to this email. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/. We look forward to working with you.

Thank you for reaching out and sharing your feedback. We’re very sorry to hear about your experience with the pens and understand how disappointing it is when the final product isn’t usable. To help address this, we’ve taken action on your account, and an email will be sent shortly with the details. For reference, the printable area on this pen is 0.63" x 1.25". Due to the limited space, text can appear smaller than expected. For better readability on future orders, we recommend adjusting the layout of the image to prioritize key details. We also suggest requesting a PDF proof from our editing studio and reviewing it at 100% zoom, as this reflects the actual printed size before submitting your order.