Thank you for reaching out and sharing your feedback. We’re very sorry to hear about your experience with the pens and understand how disappointing it is when the final product isn’t usable. To help address this, we’ve taken action on your account, and an email will be sent shortly with the details. For reference, the printable area on this pen is 0.63" x 1.25". Due to the limited space, text can appear smaller than expected. For better readability on future orders, we recommend adjusting the layout of the image to prioritize key details. We also suggest requesting a PDF proof from our editing studio and reviewing it at 100% zoom, as this reflects the actual printed size before submitting your order.