Cirrus Solids Ballpoint Pen

Thank you for sharing your feedback, we're glad to hear that you were pleased with the print quality, that the pens worked well, and that your order arrived quickly. We're sorry to hear that many of the pens arrived disassembled or loose. We understand how frustrating that must have been, especially with an upcoming event, and we appreciate the extra time you had to spend reassembling them. Thank you for bringing this to our attention. Your feedback will be shared with the appropriate team as we continue working to improve our product quality and packaging.

Thank you for sharing your feedback on the Cirrus Solids Ballpoint Pen. We appreciate you letting us know that the logo and writing came out very small and hard to read, as this helps us improve both our products and customer experience. Upon reviewing your order, we found that the uploaded text details and images would need to be resized to a larger format to ensure clarity. The design area of the pen is limited to 0.75" in height and 1.5" in width, which can make small fonts and intricate details difficult to read once printed. While the product preview provides a visual representation, it does not always reflect how fine details translate to the actual printed surface. For future designs, we recommend simplifying artwork and adjusting text sizes to better fit the product’s dimensions. To help us work toward the best resolution, we suggest responding to this review with clear photos of the product quality concerns noted. This will allow our team to better understand the issue and assist you further. If you have further questions or need immediate support, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center for real‑time assistance: https://www.vistaprint.com/customer-care/help-center/. Your feedback has been shared with our product team to guide improvements in design clarity and preview accuracy. Thank you again for bringing this to our attention. We look forward to assisting you further and ensuring your replacement pens reflect the quality you expect.