Thank you for sharing your feedback, and we’re truly sorry to hear that your experience with the VistaPrint® Printed Baseball Cap didn’t meet expectations. We understand how disappointing it is when a product looks great online but doesn’t translate well in person—especially when the logo appears too small and hard to read. While the product does feature an adjustable metal buckle, as noted on the product page, we recognize that the font size and color contrast play a crucial role in readability. For a royal blue cap, a lighter font color is generally more effective in ensuring visibility. To help us assess the issue and find the best possible resolution, we kindly ask that you respond with clear photos showing the logo size and placement. We’ll make sure your feedback is shared with the relevant team for review and improvement. If your concern is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time assistance. Thank you again for bringing this to our attention—we’re here to help and committed to making things right.

We're sorry to hear that you were unable to see the information on the hat ordered and can understand your disappointment. In an effort to resolve the matter, we've changed the black text to white and have processed a free replacement for the product. You should receive the new order soon.

Thank you for sharing your experience with us. While we’re glad the printing turned out well, we’re truly sorry to hear about the issues with the VistaPrint® Printed Baseball Cap, especially with the bill alignment and sizing. We understand how disappointing this must be, particularly when you’re counting on these items to represent your business. You deserve products that meet your expectations, and we regret that this was not the case here. To make things right, we’ll be sending you a separate email with the available options to resolve this for you. Please keep an eye out for it shortly, so we can move forward and ensure you feel supported. We truly appreciate your patience and the chance to resolve this for you.