Thank you for your feedback. We’re glad to hear that the pens look and write great, though we understand how frustrating it must be to have the wrong image uploaded. Mistakes like this can happen during proofreading, and we’re here to help. To assist you, we’ve already taken action on your account, and you’ll be receiving an email with further details shortly.

Thank you for sharing your experience—we’re truly sorry to hear about the condition in which your Los Angeles Pens with Black Ink Digital Full Color Wrap arrived. While we’re glad the design met your expectations, the packaging and product quality you described are far from the standard we aim to deliver. We appreciate the photos you’ve provided and kindly ask that you also share the affected quantity along with those images. This will help us assess the issue accurately and work toward the best possible resolution. Your feedback will be shared with our product and fulfillment teams to help prevent similar issues in the future. If this matter is time-sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for assistance. We’re here to make this right and truly appreciate your patience.