We sincerely apologize for the issue with your VistaPrint® Design Wrap Ballpoint Pens, and we truly appreciate your detailed feedback and the photos you provided. We understand how frustrating it must have been to receive pens where your business name was obscured by the clip, especially when there was ample space for proper placement. This appears to be a production oversight, and to make things right, we’ve already processed a replacement order at no additional cost. You’ll receive an email with tracking details once it ships. Please feel free to keep or recycle the original items. Your comments have been shared with our quality control team for review, as we take this seriously and are committed to improving. We’re glad to hear the ink performance and overall look met your expectations after adjustment, and we truly value your willingness to order again. Thank you for giving us the opportunity to make this right—we hope you felt our genuine intention to help.