Guidance & Counseling Aluminum A-Frame Signs Templates

Thank you so much for reaching out, and we’re truly sorry for the confusion and disappointment regarding your Aluminum A-Frame Signs. We understand how frustrating it is to receive what feels like an incomplete product—especially when you expected both sides of the frame to be printed. Upon reviewing your order history, we can confirm that you purchased two sets of A-Frame Signs in the Frame + 2 Inserts bundle. While the product does allow for double-sided printing, the design for the back side must be uploaded manually during customization. In this case, the back side was left blank, which is why only one printed insert was produced per frame. Although the cost of the backside design was included in your total, the absence of an uploaded design meant it couldn’t be printed. We understand this may not have been clear during the ordering process, and we sincerely apologize for any inconvenience caused. As a gesture of goodwill—and in appreciation of your loyalty since 2012—we’ve already taken action on your order and sent a separate email with full details of the assistance provided. Additionally, we’ve saved two separate 24" x 36" insert designs in your account and added them to your Shopping Cart, so you can easily order them to complete the back sides of your signs. If you’d like to make any changes before placing the order, you may click this LINK (https://www.vistaprint.com/my-account/design/projects/) to edit your insert-only files. And if you believe the same artwork should appear on both the front and back, you may simply order two quantities of each design. Before finalizing, we also recommend reviewing the following: - One artwork includes the text “Wholesome HOT Lunches and Strip Steak Sandwich” placed toward the top of the design, which appears unreadable from the design page. - The other artwork contains a list of products in smaller font sizes, which may print smaller than expected on this format. We know this wasn’t part of your original review, but we hope this helps ensure the best possible outcome for your signage. If you have any further questions or need support, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time assistance. Thank you again for your continued trust—we’re here to help and committed to making this right.