Design Gallery: Personalized Note Cards

Response from Vistaprint Customer Care Team:

Thanks for your review submission about your recent order of note cards. We sincerely apologize for the issue you encountered with the black print appearing as brown. This is not the level of quality we aim to provide, and we want to make this right for you. Our check into the issue has indicated that our customer care team was able to assist with having a replacement order processed at no additional cost to you. Details of your replacement can be viewed in the order history of your VistaPrint account. We hope to make your next visit a more rewarding experience by restoring your confidence in both our product and service.

Response from Vistaprint Customer Care Team:

We're terribly sorry to hear that there's a misprint with the note cards. This is not the type of service we want you to receive, so we sincerely apologize for any inconvenience this may have caused. We're happy to make things right by placing a free reorder for another set of cards. You should receive the order within a few days. This is not a typical experience, and we'll definitely have to team review the matter. Thank you for bringing the issue to our attention and giving us the chance to help.