Design Gallery: Personalized Note Cards

Response from Vistaprint Customer Care Team:

We're extremely sorry to hear about the flat instead of the folded Personalized Note Cards you received. This is not the Vistaprint experience we want you to have. Looking at your account's order history, the chosen fold specifications of the Note Cards include a "flat" folding option. Furthermore, we highly recommend always checking the product specifications from the product landing page prior to designing to ensure the correctness of your order. Also, you may double-check these details from the shopping cart before checkout. Although we are aware that this may not be the best answer you were looking for, we sincerely hope that you still find this information helpful. If you need any additional help with your purchase, don't hesitate to contact us by responding to this review.