Thank you for sharing your experience—we’re truly sorry that your recent order of Uncoated Business Cards didn’t meet expectations. We understand how frustrating it must have been to receive cards with a grainy logo, especially when clarity is so important to your brand. We’ve reviewed your account and can confirm that a replacement order has already been processed due to this concern. It’s currently in production and is expected to be delivered within this week. You can track its progress anytime by visiting your Order History (https://www.vistaprint.com/oh/). We appreciate your patience and the time you took to reach out. If you have any further questions or need assistance, our Customer Support team is available at 1-866-207-4955, or through our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time support. We’re committed to making this right and hope your next VistaPrint experience is a much happier one.

Thank you for sharing your honest feedback—we’re truly sorry to hear that your recent experience with the Uncoated Business Cards didn’t meet your expectations. We understand how disappointing it can be, especially when you’ve consistently had positive experiences in the past. After reviewing your submitted design, we noticed that it features a vibrant and bright background color. Uncoated Business Cards are designed with a matte, shine-free finish that’s easy to write on with pencil or ink, making them ideal for appointment cards and reminders. However, this finish can cause colors to appear more muted or faded compared to what’s seen on screen (https://www.vistaprint.com/business-cards/uncoated). Additionally, the front side of your design includes a font size and color combination that doesn’t offer enough contrast against the background, which affects readability. In contrast, the backside—with its darker background and brighter font—was much clearer and easier to read. For future orders, we recommend adjusting your artwork to improve font size and color contrast, ensuring your message stands out clearly on both sides. As a gesture of support, we have taken the necessary action on your order. We've sent a separate email with more details on the further assistance we've made. In the meantime, for a much better and greater business card option, may we offer you to check the other Premium Business Cardshttps://www.vistaprint.com/business-cards/premium and Deluxe Business Cards https://www.vistaprint.com/business-cards/deluxe-business-cards we are offering? Your feedback is invaluable to us, and we’ll share your comments with our team to enhance the overall customer experience. We truly appreciate your continued trust and hope to deliver a better experience with your next order. If you need any assistance with your design or future purchases, our Customer Support team is available at 1-866-207-4955 or through our Help Center (https://www.vistaprint.com/customer-care/help-center/).