Thank you for taking the time to share your experience. We’re truly sorry to hear that the Carhartt® Ashland Cap didn’t meet your expectations in terms of size and fit. We understand how disappointing it can be to receive a product that doesn’t feel right, especially when labeled as "one size fits all." While this style does feature an adjustable plastic snap closure, we recognize that sizing needs can vary from person to person. Your feedback is incredibly valuable and helps us improve clarity around fit and customer satisfaction. To help us better assess the issue and explore the best possible resolution, we kindly ask you to share: - Clear photos of the cap, especially showing the sizing concern - Any additional sizing details or comparisons you’d like to provide If you're looking for alternative options with more generous sizing, feel free to explore our full collection of Custom Hats: https://www.vistaprint.com/clothing-bags/hats Your feedback has already been shared with our product team for further review. If this matter is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center: https://www.vistaprint.com/customer-care/help-center/ for real-time assistance. We genuinely appreciate your insight and hope to have another opportunity to deliver a better experience.