Clutch Unconstructed Twill Cap

Thank you for reaching out and for sharing the photo of the cap you received. We are very sorry to see that the stitching on your hat is crooked and coming apart, and we understand your disappointment with the quality of the embroidery. Your feedback has been noted, and we truly regret that we fell short of your expectations. To provide some context, the text in this design is quite small, which can sometimes cause the embroidery needles to bunch up or shift the fabric during the tight, automated stitching process. In the future, we highly recommend using a design with a larger font size to ensure a much cleaner, stronger, and more precise stitching outcome on our hats. We really appreciate you bringing this to our attention, as your feedback helps us continuously improve our production process. Please let us know if there is anything else we can do to assist you for now.