Imperial® The Original Performance Cap

We're sorry to hear that the cap didn't meet your expectations in terms of its structure and durability. We understand that having a product with the right level of quality and integrity is important, especially when representing your brand. If possible, could you share a few photos of the cap showing the areas you're concerned about? Seeing the product will help us better understand the issue and determine how we can best assist you. We appreciate your honest comments, as they help us improve both our products and our customers' experience. Thank you again for sharing your feedback.

Thank you for sharing your feedback on the Imperial® The Original Performance Cap. We understand how important clear logo visibility and a reliable adjustment mechanism are when managing this product. The design area for this cap is 1.57 x 3.15 inches, which can limit how much detail appears clearly. For best results, bold logos, larger text, or simpler designs make full use of the available space. In your artwork, only half of the design area was utilized, which contributed to the logo appearing smaller. In addition, the chosen hat and text colors made the details harder to read, so we recommend using high‑contrast colors to improve clarity. Looking at the product page, the closure details include a micro hook and loop with an elastic loop, which may explain the adjustment mechanism you noted. For future orders, we recommend considering the size of design details in relation to the product’s design area, using high‑contrast colors between artwork elements and the background, and reviewing the product page for helpful specifications before starting or completing your order. This will help ensure the final product meets your expectations. If you have further questions or need assistance, you can reply to this review response, call our Customer Support team at 1‑866‑207‑4955, or visit our Help Center for real‑time support: https://www.vistaprint.com/customer-care/help-center/. We truly value your input and remain committed to helping you achieve the professional look you expect with your future projects.

We sincerely apologize for any inconvenience caused by the poor embroidery on the hat ordered and can understand your disappointment. In reviewing the account, we're seeing that you were able to get the matter resolved when our customer care team was contacted.

We are truly sorry to hear that you found the quality of your item to be very poor, especially compared to the price. We always strive to deliver high-quality products that offer great value, and we apologize for falling short of your expectations. To help us understand exactly what happened and make this right, please reply directly to this email and share details about what went wrong with the quality. If you can, please also incorporate a few images of the hat so our team can review the issue firsthand and arrange a proper solution for you right away. Thank you for your patience and for bringing this to our attention, and we look forward to hearing back from you.