Imperial® The Original Performance Cap

We sincerely apologize for any inconvenience caused by the poor embroidery on the hat ordered and can understand your disappointment. In reviewing the account, we're seeing that you were able to get the matter resolved when our customer care team was contacted.

We are truly sorry to hear that you found the quality of your item to be very poor, especially compared to the price. We always strive to deliver high-quality products that offer great value, and we apologize for falling short of your expectations. To help us understand exactly what happened and make this right, please reply directly to this email and share details about what went wrong with the quality. If you can, please also incorporate a few images of the hat so our team can review the issue firsthand and arrange a proper solution for you right away. Thank you for your patience and for bringing this to our attention, and we look forward to hearing back from you.

Thank you for taking the time to share your feedback on the Imperial® The Original Performance Cap. We regret hearing that the logo was crooked, and the stitching was not of our usual quality. We want to investigate this further and ask that you please reply to this email with a photo displaying the issues. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/. We look forward to working with you.