We apologize for the disappointment with the embroidery on your hats. Based on our review, some of the text on your order was small, which can affect how letters reproduce in embroidery. For best results, we recommend using larger letters, as small text may not appear clearly. To help us investigate further, please reply to this email and let us know how many hats are affected. Providing a photo of the affected hats will also allow us to review the issue more thoroughly.

We’re sorry to hear the final product didn’t match your expectations after reviewing the logo changes. That's not the experience we would want for you. We want to make this right and ask that you provide us with images of the affected hat so that we can work together to resolve this issue. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center.