We appreciate your honest feedback and regret that the embroidery didn’t meet your expectations. It’s always disappointing when something doesn’t turn out as anticipated, especially after confirming the details in advance. The smell you’ve noticed is common—it comes from a fixation agent used in the printing process to help the ink adhere to the fabric. This is a standard part of all DTG (Direct-to-Garment) printing and ensures the design remains vibrant and long-lasting. Fortunately, the smell should disappear after the first wash. After reviewing the design, we noticed it wasn’t extended to full bleed, which limited its use of the available space. We've sent you a separate email requesting more details. We truly appreciate your time and patience as we work through this with you.

We're so sorry the size of the print on the hat did not work for you. Thank you for taking the time to reach out to us and share your order experience with us. This is not the order experience we want you to have, so we're happy to make it up to you and will be sending an email with more details shortly. Feel free to contact us at 866-207-4955 for further assistance if needed.