We sincerely apologize for the error with the Cap order. Thankfully, you recently spoke with and received help from one of our Vista representatives regarding the same issue. Thank you for contacting us and allowing us to assist you.

We are committed to delivering exceptional service, and we regret that we fell short on this occasion. We sincerely request the chance to rectify the situation, and we seek your assistance in doing so. Please respond to this email by sharing a photo of the received item, enabling us to find a resolution that meets your expectations.

Thanks for taking the time to share your feedback and we're sorry that you were not 100% satisfied with the Mesh Back Cap. We value your input and we'll have it passed on to be reviewed. To ensure your Cap looks its best, we recommend sizing your font as large as possible and avoiding detailed fonts. We are committed to maintaining your total satisfaction. As a result, we have credited your account with a credit note, valid for 12 months, which you can use to recommend the new Cap with the necessary rectification. Thanks for voicing your concern and we will remain at your disposal for further assistance.