Thank you for taking the time to share your feedback. We understand how disappointing it must have been to receive the hats and find that the logo size did not meet your expectations. For reference, the printable area for this specific hat style is 1.5" x 2", which limits how large the logo can appear on the final product. We print the design exactly as it is submitted and approved in the final proof to ensure accuracy. To help, we have taken action on the account to address the issue, and an email will be sent with the details.

We’re truly sorry to hear that the stitching quality on the Port Authority® Flexfit® Cotton Twill Caps did not meet your expectations and appeared substandard. Consistency in delivering high-quality embroidery is extremely important to us, and we regret falling short in this instance. To help us address the issue and assist you further, please reply to this email with clear photos showing the areas of concern on the product you received. We look forward to your response and the opportunity to make things right.

We're pleased to hear that the quality of the hat has met your expectations and are sorry the embroidery appeared off-centered. We'll be happy to see how best we can help with getting this matter resolved if you would reply with an image showing the error on the product.