We’re truly sorry to hear that the stitching quality on the Port Authority® Flexfit® Cotton Twill Caps did not meet your expectations and appeared substandard. Consistency in delivering high-quality embroidery is extremely important to us, and we regret falling short in this instance. To help us address the issue and assist you further, please reply to this email with clear photos showing the areas of concern on the product you received. We look forward to your response and the opportunity to make things right.

We're pleased to hear that the quality of the hat has met your expectations and are sorry the embroidery appeared off-centered. We'll be happy to see how best we can help with getting this matter resolved if you would reply with an image showing the error on the product.