We’re sorry to hear that the logo placement on your hat didn’t match what you approved online, that’s certainly not the experience we want for you. Your feedback is important, and we’d like to take a closer look to understand exactly what went wrong. If possible, please reply and share a few photos showing the received hat and the logo placement issue. This will help us review the situation accurately and assist further. We appreciate you bringing this to our attention and look forward to your response.

Thank you for sharing your feedback with us. We’re sorry to hear that the product you received didn’t meet your expectations and that the material and print quality didn’t reflect what you saw on screen. To better understand the issue and help us resolve this for you, could you please send us a clear photo of the item you received? Once we review the photo, we can offer the best solution.

Thank you for taking the time to share your experience, and we’re truly sorry that the Port Authority® Ladies Garment Washed Cap didn’t meet your expectations in terms of size and fit. That’s certainly not the experience we hope to provide, and we understand how frustrating it must have been to receive a cap that didn’t feel right for you. After reviewing the product specifications, we’d like to note that this particular style features a smaller circumference and shorter bill, which is part of its intended structure as a ladies' cap. However, we recognize that sizing expectations can vary widely, and your feedback is incredibly valuable in helping us improve clarity and customer satisfaction. To help us better assess the issue and explore the best resolution, we kindly ask you to share: -Clear photos of the cap, especially showing the sizing concern -Any additional sizing details or comparisons you’d like to provide In the meantime, if you're looking for alternative options with more generous sizing, feel free to explore our full collection of Custom Hats here: vistaprint.com/clothing-bags/hats Your feedback has already been forwarded to our product team for further review and consideration. We genuinely appreciate your insight and hope to have another opportunity to deliver an experience that better meets your expectations.