Port Authority® Ladies Garment Washed Cap

Thanks for your review submission, and we’re sorry to hear the cap did not meet your expectations. We want to make this right and have emailed you information regarding a resolution that has been provided to you. We look forward to assisting with future products of interest.

Thank you for your review. We’re very sorry to hear about your experience and understand how frustrating it must be to receive multiple hats with the logo not properly centered. To help us review the issue more thoroughly, please reply to this email with a group photo of the hats showing the alignment concerns. In the meantime, we have taken action on your account to address the issue, and an email will be sent to you with the details.

Thank you for sharing your feedback, and we’re glad to hear that you find the hat cute. We’re sorry to hear about the concern with the thread color, especially since it appeared differently from what you expected. Upon checking the order details, we found that the thread color selected for the embroidery was pink rather than red. To help us confirm what was produced, could you please share images of the hat showing the embroidery? This will allow us to review the color used and better understand the situation. Once we receive the photos, we’ll be happy to take a closer look and assist you further.

Thank you for sharing your review, and we’re sorry to hear about the concern with the logo placement on your custom hat. After reviewing your account, we can confirm that one of our Care Specialists has already assisted you with this issue and processed a replacement at no cost. We appreciate the opportunity to make this right and hope the new hat meets your expectations. Thank you again for bringing this to our attention and for giving us the chance to resolve it. If there’s anything else we can assist you with, please feel free to let us know.