Thank you for your review. We regret hearing that the size of the Port Authority® Sandwich Bill Cap with Striped Closure was smaller than expected, and the quality was poor. We want to assure you that this isn't the typical experience for our customers. Upon further review of your order, we are pleased to see our support team was already contacted, and a resolution was provided for the issue. We recommend that you review our other custom hat styles for best results: www.vistaprint.com/clothing-bags/hats/caps.

We appreciate you sharing your thoughts on the Port Authority® Sandwich Bill Cap with Striped Closure. We're sorry to hear it fitted smaller than expected. The size of this cap is listed as one-size; however, the closure is adjustable. For a better fit, we recommend looking for caps that have an adjustable closure, such as these options: www.vistaprint.com/clothing-bags/hats/caps?refinementList%5Bf_FitType_ss%5D%5B0%5D=Adjustable or hats that have a stretch fit: www.vistaprint.com/clothing-bags/hats/caps?refinementList%5Bf_FitType_ss%5D%5B0%5D=Stretch%20Fit. You may also use the size chart for measurements. We have taken action on your account, and a follow-up email with more details will be sent to you. We hope this helps.