We appreciate you sharing your thoughts on the Port Authority® Sandwich Bill Cap with Striped Closure. We're sorry to hear it fitted smaller than expected. The size of this cap is listed as one-size; however, the closure is adjustable. For a better fit, we recommend looking for caps that have an adjustable closure, such as these options: www.vistaprint.com/clothing-bags/hats/caps?refinementList%5Bf_FitType_ss%5D%5B0%5D=Adjustable or hats that have a stretch fit: www.vistaprint.com/clothing-bags/hats/caps?refinementList%5Bf_FitType_ss%5D%5B0%5D=Stretch%20Fit. You may also use the size chart for measurements. We have taken action on your account, and a follow-up email with more details will be sent to you. We hope this helps.

Thank you for taking the time to share your feedback. We’re truly sorry to hear that the Port Authority® Sandwich Bill Cap with Striped Closure did not meet your expectations—especially in terms of structure and fit. We understand how disappointing it is when a product doesn’t align with your needs, and we sincerely regret the frustration this has caused. While we’re glad the embroidery quality and placement met your standards, we recognize that the low crown and lack of front panel support significantly impacted your overall experience. Your feedback is incredibly valuable, and we’ve shared your comments with our product development team to help inform future improvements. To assist you further, we’d appreciate it if you could reply to this review with clear photos highlighting the material or structural concerns. This will help us better evaluate the issue and offer the most appropriate resolution. Thank you again for bringing this to our attention. We're here to help and truly appreciate the opportunity to make things right.

We're glad to hear that you liked the design and quality of the cap, but we understand your concern about the fit. The sizing and coverage can vary depending on the style, and we appreciate you sharing your experience. To ensure your satisfaction, we've taken the necessary actions on your order and an email with more details has been sent to you. Please feel free to dispose of or recycle the item received. If you're looking for a better fit, we recommend checking out our other cap options, as some styles may offer a more comfortable fit for adults. We value your input and will share this with our team for future improvements.