We take pride in giving outstanding service, and we’re saddened to see we missed the mark. Please allow us the opportunity to make things right, and we need your help to do so. We've sent you a separate email requesting further information. Your time and patience in working this out with us are greatly appreciated.

We’re truly sorry to hear that the color and embroidery size of your item didn’t meet your expectations. We strive to ensure our products match the representations shown, and we apologize for falling short in this instance. We’ve sent an email with details on the resolution and next steps. Please check your inbox, and feel free to reach out if you have any further questions. Thank you, and we look forward to hearing from you.

We’re sorry to hear that the Port Authority® Snapback Flat Bill Cap's logo print was too small and there was an imperfection on the cap. We’d love the opportunity to make this right. Upon checking the design edit page and order history on both orders, we noticed that the logo was indeed too small. However, due to the design format of this product, we do not have an option to enlarge it. Furthermore, we recommend always checking the preview and details from the shopping cart before proceeding to ensure correctness upon ordering your products. With the blemish concern, we recommend replying to this review with clear photos of the errors noted, so we can work with you to find the best resolution possible. We will ensure your feedback is shared with the relevant team. We look forward to hearing from you.

Thank you for your review. We are saddened that your embroidery quality is disappointing. A review of your account shows that you are currently in dialogue with customer care via another channel. We trust that a resolution will be provided.