I like the hat itself but...
Aug 23, 2023 | Ness
Response from Vistaprint Customer Care Team:
We apologize for the issues you've encountered with the quality of the embroidery on your Hat, as well as the packaging and shipping. This is not the level of quality or service we aim to provide, and we understand your disappointment. Quality embroidery is important for the appearance of your items, and we appreciate your feedback about the design discrepancies and thread coming loose. Regarding the shipping and packaging concerns, we'll use your feedback to review our packaging processes and make improvements. As part of our Absolute Guarantee, we've taken the necessary actions on your order and an email with more details has been sent to you. Please feel free to dispose of or recycle the item received. Thank you for bringing these issues to our attention. We hope you feel our genuine intentions to help.