Thank you so much for your thoughtful and honest review! We're really glad to hear that you think the hat is of good quality and that the embroidery looks neat. We also want to acknowledge your comment that the final result wasn't exactly like the complicated logo you submitted. Our goal is always to get as close to the original design as possible, and while we're happy you still think it's good, we'd like to make sure it meets our highest standards. We'd love to take a look and see what you mean. If you have a moment, could you please share a few photos of the hat showing the embroidery? This will help us review the work and ensure it meets our quality standards. We appreciate you bringing this to our attention. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/.