Thank you for sharing your feedback — we’re sorry to hear that the brim and logo did not come out as expected. We understand how disappointing it can be when the quality isn’t aligned with your order. Your account was reviewed, and we found that one of our Care Specialists has already assisted you with this concern and took the necessary actions on your order. We appreciate you bringing this to our attention, as it helps us continue improving our quality control processes.

Thank you for taking the time to share your experience with us. We regret to hear that the logo on the hat did not turn out as expected. We'd love to look into this for you. To help us assist you more effectively, please reply to this email/message with more details related to the issue and photos displaying the concern. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/.

Thank you for sharing your feedback with us. We’re glad to hear that overall you were satisfied with the hats, but we understand your concern about the logo appearing smaller on the Port Authority® Six-Panel Twill Cap compared to the other two. To help us better assess the difference, could you kindly provide photos of the hats showing the logos side by side? This will allow our team to review the embroidery sizing more closely and determine how we can address this for you. If you have any further questions or need assistance, our Customer Support team is available at 1-866-207-4955, or visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time assistance.

Thank you for sharing your feedback with us. We’re sorry to hear that the hat did not meet your expectations in terms of material and embroidery alignment. We understand how important quality and precision are for customized products. We’re glad, however, that our Customer Care team was able to assist you promptly and make things right. Your input helps us identify areas for improvement while reinforcing the importance of delivering excellent service.