Thank you for reaching out. We’re sorry to hear that your Port & Company® Six-Panel Twill Cap looks different from expected and did not meet your expectations. We understand how important it is for the product to match both the images and your vision. To better assist you, could you please share an image of the item you received? This will help us review the issue in detail. For future orders, we also recommend checking the PDF Proof or Preview before checking out to ensure the final product matches your design. We appreciate your feedback and are here to help make this right.

Thank you for your feedback. We’re glad to hear the hats met your needs, though we’re sorry the embroidery quality didn’t fully meet your expectations. We understand how important those details are, and we appreciate you sharing your honest impressions. Your comments will be passed along to our product team as we continuously look for ways to improve. We’re grateful you gave us the opportunity, and we hope to better serve you in the future.