Sportsman Structured Baseball Cap

Thank you for taking the time to share your detailed feedback. We’re glad to hear that the hat quality and embroidery placement worked out well, and that the turnaround time met your expectations. That said, we’re truly sorry to hear that the purple thread color did not match what you expected. We understand how important accurate color representation is—especially when it comes to branding—and we can appreciate how disappointing that must have felt given the investment. To properly review this for you, could you please share clear photos of the hat showing the embroidery outcome, particularly the areas where the color appears lighter than intended? This will allow us to compare the final result with the design file and thread selection used in production. Once we receive the images, we’ll be happy to take a closer look and determine the best way to assist you.

Thank you for sharing your experience, and we’re sorry to hear about the condition and appearance of the hat you received. We understand how disappointing it is to receive an item that appears dirty and doesn’t match your color expectations, especially when it should arrive clean and ready to use. We’d like to look into this further and help make it right. Could you please share clear photos of the hat showing the condition and the color of the flags on the front? This will allow us to review the issue and determine the best next steps for you. We appreciate you bringing this to our attention and look forward to assisting you.

Thank you for your review of the Sportsman Structured Baseball Cap. We regret hearing of your dissatisfaction with the structure and quality of the cap. To further assist you, we have taken action on your account, and a follow-up email with more details will be sent to you. We recommend that you visit our other options to find one that better suits your needs: www.vistaprint.com/clothing-bags/hats/caps. We hope this helps.

Thank you for sharing your feedback on the Sportsman Structured Baseball Cap. We’re glad to hear that you found the cap itself to be of great quality. We also acknowledge your concern regarding the embroidery creating a sharp tip inside the cap, which can cause discomfort. To help us look into this further, we kindly ask that you reply to this review with photos showing the embroidery issue, along with the number of caps affected. This will allow our quality team to review the matter thoroughly and work with you toward the best resolution. In the meantime, if you’re looking for alternative styles or materials, we invite you to explore our full range of Custom Caps here: https://www.vistaprint.com/clothing-bags/hats/caps with more options that may better suit your preferences. Your feedback is important to us, and we’ll ensure it is shared with the relevant team for improvement. If this matter is time‑sensitive, or you’d prefer to speak with someone directly, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center for assistance: https://www.vistaprint.com/customer-care/help-center/ We truly appreciate your input and look forward to resolving this promptly so your experience reflects the quality we aim to deliver.