Thank you for sharing your feedback on the Sportsman Structured Baseball Cap. We’re glad to hear that you found the cap itself to be of great quality. We also acknowledge your concern regarding the embroidery creating a sharp tip inside the cap, which can cause discomfort. To help us look into this further, we kindly ask that you reply to this review with photos showing the embroidery issue, along with the number of caps affected. This will allow our quality team to review the matter thoroughly and work with you toward the best resolution. In the meantime, if you’re looking for alternative styles or materials, we invite you to explore our full range of Custom Caps here: https://www.vistaprint.com/clothing-bags/hats/caps with more options that may better suit your preferences. Your feedback is important to us, and we’ll ensure it is shared with the relevant team for improvement. If this matter is time‑sensitive, or you’d prefer to speak with someone directly, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center for assistance: https://www.vistaprint.com/customer-care/help-center/ We truly appreciate your input and look forward to resolving this promptly so your experience reflects the quality we aim to deliver.

Thank you for sharing your feedback with us. We’re glad to know you were happy with your original order of the Sportsman Structured Baseball Cap, and we regret that the new batch did not meet your expectations in terms of color consistency and embroidery quality. To better understand the issue and make things right, we kindly ask if you could provide images of both the new batch and the original caps. This will help our team compare them directly and ensure the proper resolution is applied to your order. We appreciate your patience and cooperation, and we’ll do our best to address this concern promptly once we receive the images.

Thank you for sharing your feedback, we’re glad to hear that you’re pleased with the hat’s quality. We apologize for the issue with the embroidered design and understand how disappointing that can be. To help us look into this further, please reply to this email with details of the error, so we can review and assist you accordingly. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/360051220351