Thank you for sharing your feedback—we’re glad to hear you were pleased with the overall quality of the embroidery on your custom hat. We acknowledge your concern regarding the slight misalignments of the brim and embroidery, and we’d like to review this more closely. To help us address the alignment concerns, could you please share images of the hat? This will allow our team to assess the issue and provide the right guidance or resolution. Your input is valuable and helps us improve both product quality and customer experience.

Thank you for sharing your detailed feedback with us. We’re glad to hear you were pleased with the hat material and bill shape, but we’re truly sorry for the disappointment caused by the embroidery concerns and the fit of the cap. We understand how important both quality and usability are, especially for your company’s branding. To help us investigate further and provide the most appropriate resolution, could you kindly share images of the cap showing the embroidery issues you mentioned? This will allow our team to review the details closely and take the necessary steps to make things right. We appreciate your cooperation and look forward to resolving this for you.