Yupoong Classics™ Snapback Cap

Response from Vistaprint Customer Care Team:

Thank you for taking the time out of your day to share with us your experience. We appreciate your review submission and we’re sorry to hear that your Mesh Back Caps were not of the quality you expected. We truly value the information provided by you, as your comments will help us in our analysis and will pave the way for further improvements in our product offerings. We are committed to maintaining your total satisfaction. As a result, we have credited your account with a credit note valid for 12 months, which you can use and apply for your next orders. Thank you for bringing this to our attention and we hope you will grant us the opportunity to improve your image of us. We will remain at your disposal for further assistance.

Response from Vistaprint Customer Care Team:

Thank you for your feedback and we're sorry to hear that the hat ordered did not meet your expectations. In an effort to ensure your satisfaction, we've processed a merchandise credit to your account for the cost of the hat. An email with details of the credit has been sent.