Yupoong Peached Twill Dad's Cap

Response from Vistaprint Customer Care Team:

Thank you for taking the time to post a review. We regret that the embroidery cap didn't live up to your expectations in terms of size and quality. Your feedback is very important to VistaPrint in identifying areas where our products can be improved, and we'll pass it along to the appropriate teams for review and improvement. We also addressed your complaint by taking the necessary steps and sent you a follow-up email with further details.

Response from Vistaprint Customer Care Team:

Thank you for taking the time to post a review. We are very sorry to hear that you weren't satisfied with the hat's embroidery. We sympathize with your dissatisfaction and would welcome the opportunity to further investigate your concern. So that we can decide on the best course of action, we sent you a followup email so you can respond with photos that clearly indicate the quality defection.

Response from Vistaprint Customer Care Team:

We're pleased to hear that you're happy with the quality of the hat order and are sorry the stitching was not as expected. To ensure your satisfaction, we've processed a free replacement for the product that you should receive soon.

Response from Vistaprint Customer Care Team:

Thank you for your review submission. We're terribly sorry for the type of experience you had with your order. The satisfaction of our customers is of utmost importance to us, so this is not the type of service we pride ourselves on offering. We can assure you that we'll definitely be looking into the matter to preview a future occurrence. We've reviewed your account and saw that customer care has already assisted you with the order a short while ago. If you need any additional assistance, feel free to contact us at 866-207-4955.

Response from Vistaprint Customer Care Team:

Thank you so much for leaving a review and, we're truly sorry to hear that there was a problem with your Cap. Your account was reviewed, so it could be resolved and, we saw that the issue was dealt with by customer care. Thanks for reaching out.