Thank you for sharing your feedback. We’re truly sorry to hear that the JERZEES® Piqué Women’s Polo Shirt didn’t meet your expectations in terms of material quality and embroidery finish. We understand how disappointing it can be to receive a product that doesn’t reflect the care and quality you anticipated—especially when it arrives with visible flaws. We reviewed your account and saw that you reached out via email on August 2, 2025, describing issues with the embroidery, including loose threads and incomplete stitching right out of the box. We sincerely regret that this was your first impression of the product. To make things right, our support team promptly submitted a replacement order at no additional cost, which was delivered on August 8, 2025. You can view the full details in your Order History (https://www.vistaprint.com/oh/). Your feedback has been shared with our product and quality control teams to help improve our embroidery standards and ensure greater consistency across future orders. We’re committed to delivering products that reflect the professionalism and pride our customers deserve. If you have any further questions or need assistance with future apparel selections, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for personalized support. Thank you again for your honesty and for allowing us to make this right. We hope to restore your confidence in VistaPrint.