Thank you for your feedback. We’re sorry to hear that your Carhartt® Rain Defender® Paxton Heavyweight Hoodie arrived with the logo printed crooked and the red color faded after such a long wait. We understand how disappointing this must be. To help us look into this further, could you please send us a clear photo of the hoodie showing the issues? Once we have the image, we can review the situation and work on a solution for you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/. We look forward to your response.

We’re sorry to hear that the fit of your Carhartt® Rain Defender® Paxton Heavyweight Hoodie was larger than expected, and that the word “construction” appeared in lowercase rather than uppercase. Your satisfaction is very important to us, and we’re here to help. For future orders, we strongly recommend reviewing the detailed size charts available on our product pages and at checkout. These guides are designed to help you select the most accurate fit based on specific measurements. Regarding the text concern, we reviewed your submitted design and confirmed that “construction” was entered in lowercase during the customization process. To help avoid similar issues going forward, we suggest making use of the on-screen preview and downloading a PDF proof before placing your order. These tools provide a realistic view of your design and are useful for spotting any formatting or layout concerns in advance. You can learn more about how to use them here: https://www.vistaprint.com/customer-care/help-center/360052259371/?querycat=helpcenter_search_dropdown&q=pdf%20proof To make things right, we’ve already corrected the text and saved a revised version of your design in your shopping cart. Kindly reply to this email with your preferred hoodie size based on your initial experience, and we’ll proceed with a complimentary replacement order. We hope this solution proves helpful and look forward to your confirmation.