Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience with the Gildan® Heavy Blend™ Full-Zip Hooded Sweatshirt didn’t meet expectations. We understand how disappointing it must be—especially after carefully reviewing measurements and approving your design. We regret that the embroidery quality, color accuracy, and overall garment construction fell short. Your observations about the shoulder fit and loose threads are especially concerning, and we appreciate you bringing them to our attention. This is not the experience we aim to provide, and we’re committed to making it right. To help us investigate further and explore the best resolution, we kindly ask that you share photos of the item received—highlighting the sizing, material, and print concerns. If possible, including a comparison with other sweatshirts of the same size would be helpful. Your feedback will be shared directly with our product and quality teams to support improvements in our sizing charts and production process. In the meantime, if you're considering future apparel options, we invite you to explore our full Custom Hoodies & Sweatshirts collection (https://www.vistaprint.com/clothing-bags/sweatshirts), which includes a variety of styles and brands with different fits and finishes. If your concern is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for assistance. We truly value your feedback and hope to restore your confidence in your next order.