Carmel 16-Ounce Travel Tumbler

Thank you for your review. We are very sorry to hear that the travel tumblers were not what you expected regarding the material and that you are disappointed with the sizing of your logo. We completely understand how critical promotional items are for your brand, and we regret the disappointment and embarrassment this situation has caused. We would like to advise that the material composition—including the stainless steel exterior and plastic liner—is properly disclosed on the product page for the Carmel 16-Ounce Travel Tumbler. Checking these specific details beforehand helps with making informed purchasing decisions as well as setting the right expectations for the product's construction. Regarding the final print outcome and the sizing of your logo, we want to look into how the design rendered on the physical item. Could you please reply directly to this email and share a few clear photos showing how the print came out on the tumblers? Once we receive the images, we will review the proportions and find the best way to assist you with a resolution.

Thank you for your review submission. We're happy you're pleased with the quality of tumblers. We understand your disappointment about the minimum quantity requirement and will pass your feedback to the team for review.