Came torn not sewn correctly
Oct 8, 2025 | Owner I. |
Verified Buyer
Response from Vistaprint Customer Care Team:
We’re truly sorry to hear about the quality concerns with your Square Vehicle Sun Shades, and we appreciate you taking the time to share your experience in detail. We understand how frustrating it must be to receive items that don’t meet expectations and especially when ordering in bulk.
After reviewing your account, we can confirm that our support team has arranged a full replacement of all 40 units, not just the ones initially reported. This was done to ensure that any additional issues you might discover later are fully covered.
We genuinely hope this replacement resolves the matter and reflects the quality you were originally expecting. You can continue to monitor your order’s progress through your Order History (https://www.vistaprint.com/oh/).
Your feedback about the product construction has been shared with our product team for further review and quality improvement. We’re committed to learning from this and making things right.
Thank you again for your patience and for allowing us to address the issue. If you need any further assistance, we’re here to help.