Thank you so much for your thoughtful review—we’re truly glad to hear you’re enjoying the quality of our products, and we deeply appreciate your honest feedback about the editing experience on your iPhone 15. We understand how important a smooth and flexible design process is, especially when working from a mobile device. Your suggestion to expand the editing tools is incredibly valuable, and we’ve shared it with our product team for consideration in future updates. If you're open to it, we’d be grateful if you could share a screenshot of the editing interface or any specific challenges you encountered. This would help us provide clearer context to our website engineers as we work to improve the mobile editor experience. In the meantime, we recommend trying the desktop version of our site at www.vistaprint.com, which offers a more robust set of editing tools and may provide a smoother experience for your next order. If you have any further questions or need assistance, our Customer Support team is always here to help. For urgent concerns or if you’d prefer to speak with someone directly, feel free to call us at 1-866-207-4955 or visit our Help Center (https://www.vistaprint.com/customer-care/help-center/). Thanks again for your kind words and constructive feedback—it’s customers like you who help us grow and improve.

Thank you for sharing your experience. We are truly sorry for the frustration caused by both the Car Window Decals and the support you received. This is not the VistaPrint experience we want you to have, and we appreciate the opportunity to make things right. We’ve reviewed your account and the photo you provided, and we can see that the original artwork used a white background with white text, resulting in the text not being visible once printed on a clear decal. We understand how misleading that can feel, especially when the design preview doesn’t fully reflect how it will appear on transparent material. We also noticed that your updated artwork now features a black background, which allows the white text to stand out clearly. To assist you, we’ve already processed a free replacement order using this revised file as a one-time courtesy. You can check your Order History (https://www.vistaprint.com/oh/) for the expected delivery date. While you won’t receive a new confirmation email, a separate email with tracking details will be sent once the replacement ships. For future orders, we recommend: - Reviewing the product preview carefully - Generating a PDF proof to confirm how your design will appear - Considering how colors will interact with transparent materials Your feedback has been shared with our product and support teams to help improve clarity and guidance during the design process. We truly hope this resolution shows that we are happy with your satisfaction. If you have any further questions or need assistance, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for support. Thank you again for allowing us to assist.