Very bad product quality
Aug 28, 2025 | Juno W.
Response from Vistaprint Customer Care Team:
Thank you for sharing your experience—we’re truly sorry to hear about the condition of your Standard Business Cards and the disappointment they caused. This is not the level of quality or care we aim to deliver, and we appreciate you taking the time to provide photos and feedback.
We’ve reviewed your account and confirmed that one of our support representatives has already assisted you and taken the necessary steps to address your concern. Regarding the print quality, we found that the artwork uploaded was low resolution and appeared pixelated when zoomed in at 300%—both in the design studio and the PDF proof. For future orders, we strongly recommend using high-resolution images to ensure sharp, vibrant results.
We’re also very sorry to hear about the damaged packaging. Your comments have been shared with our product and fulfillment teams to help improve both print standards and shipping quality moving forward.
If you have any further questions or need additional support, our Customer Care team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for assistance.
We truly appreciate your understanding and hope to have the opportunity to provide a better experience next time.