New Era® Recycled Snapback Cap

Thank you for reaching out, and we’re sorry to hear about the issue with your order. To help us resolve this quickly, could you please reply with a clear photo showing the duplicate hats received? Also, please confirm whether the “Ryan” hat is missing, or if there is another issue with the hat you received. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/

Thank you for sharing your feedback on the New Era® Recycled Snapback Cap. We’re glad to hear you liked the hat overall, and we appreciate you letting us know about the concern with the color of the blue in the logo. We understand how important it is for the design to match your expectations, and we value the time you took to bring this to our attention. To assist further, we’ve sent you a separate email outlining the resolution options available for this concern. Please review that message and let us know your preferred option so we can move forward quickly and ensure you’re satisfied with the outcome. Your feedback will also be shared with our design and production teams to reinforce quality checks and improve consistency in logo color matching across future orders. We truly appreciate your input and look forward to hearing from you so we can make this right and continue providing products that meet and exceed your expectations.