We regret to hear that you were not satisfied with the decoration method used on the jacket ordered. In reviewing your account, we're seeing that the product ordered did in fact have heat transfer as the method of print. We apologize for any confusion caused.

We're sorry to hear that the item you received doesn't fit as expected despite using the size chart. We're more than willing to make things right for you. Kindly respond to this email with details with the fit, and we'll work with you to find a solution that you'll be pleased with, whether it involves providing replacements or finding another suitable solution to ensure your satisfaction. Thank you, and we look forward to hearing from you.