Thank you so much for your honest review—we truly appreciate your feedback and are sorry to hear that the neck fit of the Hanes® Ultimate Cotton Hooded Sweatshirt (sizes S & XL) wasn’t quite right. We understand how challenging it can be to choose apparel online without trying it on first, and we’re grateful you took the time to share your experience. To help us look into this further and explore the best resolution, we’d be grateful if you could share photos of the item received—especially highlighting the neck fit. If possible, a comparison with other sweatshirts of the same size would be incredibly helpful. This feedback will be shared directly with our product and quality teams to support improvements in sizing guidance and production. Just as a note, the product page (https://www.vistaprint.com/clothing-bags/sweatshirts/hanes-r-ultimate-cotton-hooded-sweatshirt) includes a detailed size chart that reflects the actual garment measurements—not the wearer’s body size. However, we recognize that the chart does not currently include measurements for the hood or neck opening. Fit preferences can vary widely, and we’re actively working to make our sizing tools more comprehensive and user-friendly. If you're exploring future apparel options, we invite you to browse our full Custom Hoodies & Sweatshirts collection (https://www.vistaprint.com/clothing-bags/sweatshirts), which features a range of styles and brands with different fits and finishes. If your concern is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time assistance. We truly value your feedback and hope to restore your confidence in your next order.

We regret hearing that the size of the small Hanes® Ultimate Cotton Hooded Sweatshirt was larger than expected. Furthermore, we are pleased that the graphic looks great. We have reviewed your previous orders and were unable to find an order with this same sweatshirt. However, we were able to locate an order for a different brand. Please bear in mind that sizes may vary across brands. In case you need the same product in the future, we suggest reviewing your order history and making changes to your previous purchases. We hope this helps.

Thanks for sharing your feedback on the shirt and we're very sorry to learn about the experience you had after washing it. This is certainly not a common experience and we will be sure to share your feedback with the team. Upon reviewing your account, we saw that you contacted customer care and a resolution was provided. We are happy customer care was able to help. -TM