VistaPrint® Design Wrap Ballpoint Pen

We are sorry to hear that the clip on your custom pen ended up covering a portion of your logo. After careful review of your order files, we noted that the logo was positioned behind the pen clip. To help you achieve the best possible layout, we strongly recommend carefully checking the preview mode prior to placing an order to set clear expectations for your design. Furthermore, please take note that this pen features a moveable silver metal clip, allowing for a true 360° design area, meaning you can easily rotate your artwork placement to avoid any overlap. We hope this helps clarify your query, and we value you taking the time to share your thoughts with us. Should you have any questions or need further assistance, please don't hesitate to reach out to our support team via this direct link: https://www.vistaprint.com/customer-care/help-center/

We are sorry to hear that the print on your ballpoint pen is missing letters and did not meet your expectations. After careful review of your order details, we noted that the submitted design contained incomplete text, which led to the unsatisfactory print outcome. Therefore, we strongly recommend carefully checking preview mode and the downloadable PDF proof prior to placing an order to set clear expectations for your design. To help ensure your custom pens turn out perfectly, we suggest considering our design services where our professional team can help fix design issues for relevant fees. Here is a direct link to submit your online request: https://www.vistaprint.com/design Once your design is updated, you may please a new order at your convenience. We appreciate you taking the time to share your feedback with us, and hope this clarifies your concern. Should you have any questions or need further assistance, please don't hesitate to reach out to our support team via this direct link: https://www.vistaprint.com/customer-care/help-center/