Thank you for your feedback, and we’re truly sorry to hear about the issue with the tissue paper design. Based on our checks, we saw that a resolution was already provided and an email was sent regarding the matter. We understand how important this order was for your fundraising event, and we appreciate you taking the time to share your experience. Your feedback about color contrast and design visibility is valuable and will be shared with our team to help improve our preview and design guidance.

We appreciate you sharing your feedback on the Custom Tissue Paper. We appreciate your feedback, and sincerely regret that the logo was hard to read due to the contrast with the background. Your concerns are important to us, and we have provided you with a resolution to help make this right. An email with more details will be sent to you. For the best results in the future, we recommend using high-contrast colors that are the opposite of each other. Colors that are similar or in the same family may not print as you expect. Furthermore, a PDF proof can help see how the design may print. This is available in the edit studio: www.vistaprint.com/customer-care/help-center/360052259371/. We trust this will be helpful.

Thank you for taking the time to share your feedback, and we’re truly sorry to hear that your Custom Tissue Paper did not meet expectations. We understand how disappointing it must be to receive something that doesn’t reflect the design you envisioned, and we appreciate the opportunity to help make this right. After carefully reviewing your submitted design, we noticed that the combination of your background color and text color significantly affects clarity and legibility on this material type. We're especially sorry that this led to a final print that was difficult to read and visually underwhelming. To assist you further, we've gone ahead and accessed your project via your My Projects page (vistaprint.com/my-account/design/projects). We’ve made preliminary adjustments to the saturation and brightness of the affected text elements using the "Adjust Color Settings" tool in the design editor. These edits are intended to improve visibility without compromising your creative intent. For future orders, we recommend: -Using the Preview and PDF Proof tools before finalizing designs -Ensuring that color combinations offer strong contrast for improved legibility on specialty materials like tissue paper When you're ready, feel free to check and approve the updated design so we can work with you to explore the best possible resolution. Your feedback has also been shared with our product and quality teams to help us improve both user guidance and print outcomes. We look forward to hearing from you and supporting your project to completion.