Span Power Bank – 1200 mAh

We’re very sorry to hear about your disappointment with the power bank order. After reviewing the issue described, we understand how frustrating it must have been to receive a product where the printed text appeared white on a white background, making it unreadable. We also understand that the original submitted design included orange text and logo elements on a white surface, so the final result did not meet your expectations. We appreciate you bringing this to our attention and apologize for the inconvenience caused. Our goal is always to deliver products that accurately reflect the approved design and maintain acceptable print quality. To further review the order and assist you accordingly, could you please provide your order number?

Thank you for your feedback, and we’re sorry to hear the Span Power Bank didn’t meet your expectations in terms of power and convenience. We’re glad you liked the look and the custom logo, but we understand your concerns about performance and the USB connection style. Your comments are important and will be shared with our team for review. We appreciate you taking the time to share your experience.

We are happy to hear that you found the Span Power Bank lightweight and durable. Yet, we are sorry to learn that it did not fully meet your expectations in terms of overall quality and initial readiness for use. Please note that feedback like yours is very valuable, and we will ensure your comments are reported to our internal teams for further review and improvement. To assist you further, if you have any concerns regarding the quality or condition of the product received, please reply to this email with clear photos showing the issue so our team can take a closer look and support you accordingly. We appreciate your feedback and the opportunity to improve our products and customer experience.