Thank you for your feedback and for sharing the photo with us. We’re glad to hear you’re happy with the quality of the pencil and the clarity of the text. Regarding the logo, we’ve reviewed the original file used for your order and confirmed that the extra lines you’re seeing were actually part of the uploaded design.

We’re truly sorry to hear that your logo has already begun to rub off the Carpenter Pencils after minimal use. We understand how frustrating this must be, and we sincerely regret the inconvenience caused. Quality and durability are top priorities for us, and we’re committed to looking into this matter further. To assist you effectively, please reply to this email with clear photos showing the issue you’ve described. These images will help us assess the problem accurately and determine the most appropriate course of action. We appreciate your cooperation and look forward to resolving this for you.