We’re glad to hear you liked the pencil itself, but we're sorry that the printing wasn’t as clear as expected. To help us better understand your concerns, please reply and share an image of the pencil you received. We’ll take a closer look and do our best to make it right.

We’re delighted to hear that you are satisfied with the quality of the Eco-Friendly Bamboo Arlington Mechanical Pencil and its functionality for your event. However, we regret that the printing on the pencil did not meet your expectations, as we understand how important clarity is for the design. Upon review, we found that smaller artwork details can print too small and become unreadable on pens and pencils, even if they appear fine on the product preview. While the preview serves as a visual guide, it doesn’t fully reflect the exact result after production. For future orders, we highly recommend resizing your artwork and ensuring the design details are proportionate to the product dimensions for optimal readability. We truly value your feedback and will share it with the relevant team to help improve our processes. If you need any assistance with your artwork or have additional concerns, please don’t hesitate to reach out—we’re eager to help and make future orders smoother for you.